At Rockport National Bank, we have always recognized that having your trust is both an honor and a responsibility. Our Board of Directors has approved the privacy principles listed below. You have our commitment that we will exercise every effort to adhere to these principles at all times.
Meeting Your Expectations
As consumers ourselves, we understand your desire for privacy. That's why the safekeeping of customer information is a priority for the directors, officers, and employees of Rockport National Bank.
The Information We Collect
Banks collect non-public personal information about you from the following sources:
- Information we receive from you on applications and other forms.
- Information about your transactions with us or others.
- Information we receive from consumer reporting agencies.
What We Do With Your Information
- We use the information that we collect to better serve you in the areas of fraud prevention, improved services, and
compliance with laws.
- Our employees access information about you when needed to maintain your accounts or to provide services to you.
- We protect your information with a combination of physical, electronic, and procedural safeguards.
What We Don't Do
- We do NOT disclose any non-public personal information about you to anyone, except as permitted by law.
- We do NOT use, retain, or disclose any personal medical information about you for marketing purposes or to make credit decisions.
When We Work with Third Parties
- When we work with third parties, they are subject to the same standards as our directors, officers and employees.
- We may disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. Specifically, we share name and address files with Infinex, Inc. and Infinex Insurance Agency of Massachusetts for marketing purposes.
The Privacy Partnership
Ultimately, privacy is a partnership. You, too, can take steps to secure your personal information by following these tips:
- Never give out your Social Security number or credit information over the phone unless you initiate the call.
- Tear up or shred receipts, bank statements, and unused credit card offers.
- Keep track of your mail. If a statement, check or bill is missing, someone may have changed your billing
address. Don't mail bills from your own mailbox. Drop them in a mailbox or at the post office.
- Review your credit report annually, and report and correct mistakes.
- Make sure you do business with reputable companies, especially on the Internet.
- Make sure the key or padlock icon is active when doing business online.
- Don't open email from unknown sources.
- Use virus detection and firewall software.
- Protect your PINs and passwords. Change them often. Use a combination of upper and lower case letters and
numbers.
- Report any suspected fraud to us immediately, and notify the fraud division of the three major credit bureaus:
- Trans Union: 800-916-8800
- Experian: 800-301-7195
- Equifax: 800-525-6285
Our Commitment to You
At your request, before we collect any information about you, we will tell you how we intend to use it.
We carefully guard this information through the implementation of strict controls and the use of secure technology.
Our board of directors, management, and employees are trained in confidentially matters.
We have established procedures to protect your information.
We will provide you with an annual update to our policy.
If you decide to close your account, we will still adhere to our privacy policy.
We’ve earned your trust and we want to keep it. You should expect nothing less from us. And that’s the way banking should be.
Protecting Your Privacy,
Peter A. Anderson
President and CEO
