Mobile Banking
Cape Ann's Most Convenient Bank just became even more convenient!
What is Mobile Banking?
Mobile Banking is a feature that allows our Online Banking customers to access their eligible Rockport National Bank accounts using their Internet enabled mobile phones. Using our Mobile Banking Service* with your Internet enabled mobile phone you will be able to:
- Check account balances and view transaction history.
- Transfer funds between your eligible Rockport National Bank accounts.
- View branch and ATM locations.
Mobile Banking is Secure
Mobile Banking delivers a high level of security with multiple layers of authentication featuring a One Time Password (OTP) which changes each time you log in, followed by a unique 4 digit numeric PIN known only to you, the customer.
Enroll in Mobile Banking Today
To enroll, simply log in to Online Banking, select the Options Menu, chose Mobile Banking, Edit, enter your wireless phone number, choose your wireless carrier and create a 4 digit numeric PIN.
Accessing Mobile Banking
Smart Phones and PDA's: Once Mobile Banking is activated, you will receive a text with a one-time password embedded link. Select the link, enter your Online Banking Access ID and your 4 digit Mobile Banking pin. Once you successfully log in, you will receive another one-time password embedded link to be saved for your next login.
SMS Phones: Once Mobile Banking is activated, you will receive a text with a link and a one-time 6 digit numeric password. Select the link, enter the 6 digit password included in the text, followed by your 4 digit Mobile Banking pin. Once you successfully log in, you will receive another link with a 6 digit one-time password to be saved for your next login.
If you are not currently enrolled in Online Banking, or wish to open an account, please Contact Us to enroll or open an account today!
For More Information
For more information, please visit one of our Customer Service Representatives at any one of our convenient offices, call us during regular banking hours at (978) 546-3411 or (978) 282-0007 or see our Mobile Banking Agreement and Disclosure at our website, www.rockportnational.com.
Once enrolled, should you need to request another One-Time Password (OTP), please select the following One Time Password request link: mobile.rockportnational.com. Enter your Online Banking Access ID and your 4 digit Mobile pin, select the One Time Password box and then enter; re-enter your Access ID and select Submit. You should receive a text with the new OTP within a few minutes.
Frequently Asked Questions
Is there a charge for Mobile Banking?
What accounts can I access using Mobile Banking?
Will Mobile Banking work on all mobile devices?
How do I enroll in Mobile Banking?
How do I find out what my wireless service provider’s email or SMS address is for text messages?
Once enrolled, how do I access Mobile Banking?
How do I change my Mobile Banking PIN?
How do I log in to Mobile Banking if I receive the error message “Session Expired” on my phone?
Who do I call if I am having trouble logging in or to cancel the Mobile Banking Service?
What are the differences between Smart phones, PDA's and Feature/SMS phones?
Are Smart phone apps and Bill Pay available with the Mobile Banking Service?
Mobile Banking allows you to check your account balances and activity and to transfer funds between your eligible Rockport National accounts using your Mobile Phone. It is a browser-based application and does not require software to be installed. Currently, Mobile Banking is available for Personal Online Banking users only.
Is there a charge for Mobile Banking?
Mobile Banking is free. However, it is possible you may be assessed fees by your wireless carrier for data or text messaging services. Please consult your wireless plan or service provider for details.*
What accounts can I access using Mobile Banking?
You can access all the same accounts that are available to you using your Online Banking login.
Mobile Banking delivers a high level of security with multiple layers of authentication. Mobile Banking features a One-Time Password (OTP) which is followed by a unique 4 digit numeric PIN known only to you. The OTP changes each time you log in. This ensures that your information is fully protected.
Will Mobile Banking work on all mobile devices?
Mobile Banking is compatible with any Internet accessible phone using a browser. It is a browser-based application available to a mobile device enabled with Secure Socket Layer (SSL) Internet access.
How do I enroll in Mobile Banking?
To enroll, log in to Online Banking, select the Options link from the navigation sidebar, scroll to Mobile Banking, choose Edit, enter your wireless phone number, choose your wireless carrier, create a 4 digit Mobile Banking PIN and select Submit.
How do I find out what my wireless service provider’s email or SMS address is for text messages?
When you enroll in Mobile Banking from the Options link, you will see that some of the more common provider addresses are listed. If the text address is not listed or does not work properly, you may need to contact your service provider to obtain the specific address their system uses.
Once enrolled, how do I access Mobile Banking?
Upon enrolling in Mobile Banking, a hyperlink with a 6 digit One Time Password (OTP) will be delivered to your mobile phone via text message. The text should be retained to use for your next Mobile Banking login. For smart phones, PDA phones and hyperlink enabled phones, select the hyperlink containing the OTP, enter your Online Banking Access ID and your 4 digit Mobile Banking PIN. If your phone does not support hyperlinks, please make note of the OTP, select the link included in the text, enter your Online Banking Access ID and the 6 digit OTP followed by your Mobile Banking PIN. Each time you successfully log in to Mobile Banking, you will receive a new text message containing a link and one-time password to retain for your next log in session.
What if the link to Mobile Banking or the OTP doesn’t work or I accidentally delete the text message?
If you are unable to log in to Mobile Banking with your OTP or you no longer have the text message containing the link, you may request a new one at any time. Please select mobile.rockportnational.com to request a new OTP. Enter your Online Banking Access ID and your 4 digit Mobile pin and then select One Time Password; in the next screen re-enter your Access ID and select Submit. You should receive a text with a new OTP shortly thereafter. Using the new OTP, log in as usual to Mobile Banking. You can also bookmark the One Time Password request link, mobile.rockportnational.com, into your mobile phone.
How do I change my Mobile Banking PIN?
To change your Mobile Banking PIN, please log in to Online Banking, select the Options menu from the navigation sidebar, scroll down to Mobile Banking, choose Edit, enter a new Mobile Banking PIN, re-enter the PIN to confirm and select Submit. Customer Service Representatives are also able to reset your Mobile Banking PIN if necessary.
How do I log in to Mobile Banking if I receive the error message “Session Expired” on my phone?
If you receive the message “Session Expired” and you’re unable to log in to Mobile Banking, you may need to clear the Internet Cache or delete files from your Mobile Phone. This is generally accomplished by selecting the Options Menu from your Mobile Browser and locating the clear or reset cache and/or delete files tab. Please be aware that by clearing the Internet cache and/or deleting files, you are deleting any temporary or old files that are preventing you from logging in to Mobile Banking. After clearing those files, please click here to request a new OTP to log in to Mobile Banking.
What should I do if my Mobile Phone is lost or stolen, I purchase a new device or change my mobile phone number?
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your Mobile Banking/Online Banking Access ID and Password. However, please contact Customer Service as soon as possible during regular banking hours at (978) 546-3411 or (978) 282-0007. If you purchase a new device from the same wireless provider and retain the same phone number, once it has been activated please go to mobile.rockportnational.com and request a new text message. If you change your mobile phone number or switch providers please contact Customer Service during regular banking hours.
Who do I call if I am having trouble logging in or to cancel the Mobile Banking Service?
If you have trouble logging in or to cancel the Service, please contact a Customer Service Representative during regular banking hours at (978) 546-3411 or (978) 282-0007.
What are the differences between Smart phones, PDA's and Feature/SMS phones?
Smart phones and PDA’s offer advanced capabilities beyond typical mobile phones (Feature and SMS phones) and run more complex system software and support hyperlinks. Some newer generation feature phones also support hyperlinks. Mobile SMS phones are basic cell phones which do not support hyperlinks.
Are Smart phone apps and Bill Pay available with the Mobile Banking Service?
Smart phone apps and Bill Pay are not currently available through Mobile Banking, however, we are always working on enhancements for the future.
*Mobile Banking is offered as a convenience and supplemental service to our Personal Online Banking services. Mobile Banking is available to consumer account holders only, who are enrolled in or eligible to enroll in Rockport National Bank’s Personal Online Banking Service. Mobile Banking is currently not available for Business Online Banking Customers. Mobile Banking is not intended to replace access to Online Banking from your personal computer or other methods you use for managing your accounts and services with us. "Device" means a supportable mobile device including a cellular phone or other mobile device that is web-enabled and allows secure SSL traffic and which is also capable of receiving text messages. You may be assessed fees by your wireless carrier for data or text messaging services. Please consult your wireless plan or provider for details.
